7-Day Return Policy
Eligible for the return policy (if)
- You receive a faulty/defective/physically damaged product (Dead on Arrival) and report the issue to SmartBozo within 48 hours from the date of delivery.
- You receive a product with different specification from what you read on the website and report the issue to SmartBozo within 7 days from the date of delivery.
- You receive a product that is not what you ordered and report the issue to SmartBozo within 48 hours from the date of delivery.
Not eligible for the return policy
- You purchase the product as a combo/set deal and not happy with an individual item.
- Electronic items with open seal cannot be returned despite of being in good condition.
- For branded electronic items purchased, please refer the brands return, repair and replacement policy.
Terms and Conditions
- Products returned must be in original condition including all price tags, labels, original packing, freebies and accessories with their original tags.
- Products with tampered brand packaging will not be accepted.
- For specific branded products, brand’s own repair, exchange, refund and cancellation policy will be applicable.
- Replacements are subject to availability of the product on SmartBozo.
- All defects arising after using of the product will be serviced by the respective manufacturer/brand according to the manufacturer’s warranty terms.
Item Return FAQs
We, at SmartBozo, understand and values customer satisfaction. We strive to offer 100% satisfaction and are committed to provide only genuine products to ensure that you are delighted with the items you receive. Therefore, in an unfortunate event when a customer is not happy with what they ordered and received, we follow a simple 7-Day Return Policy. A customer, unhappy with the quality of the product, can simply initiate a return request online or through an email to firstname.lastname@example.org with the subject line <Returns – Order no. XXXXX>. Once a return request is initiated from our customer’s account, SmartBozo ensures to resolve the issue at the earliest. Please read the below Fine Print to understand how to return policy actually works.
- Customers need to arrange for their own return by sending it through courier or post (Tracking details is must), without genuine and authentic tracking details we would not be able to process the request.
- Refunds include the entire sum of amount paid by the customer at the time of purchase.
- Replacement is shipped soon after the item is received at lour end.
- Customers must note that replacement is subject to the availability of stock with our seller. In case of unavailability of stocks, seller will initiate refund.
- For certain brands and products, seller’s refund/replacement/cancellation policy will be applicable.
- No return/replacement/cancellation request can be raised for products that are covered under the manufacturer’s warranty.